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Frequently Asked Questions

Frequently Asked Questions

Screen Tek Screentek Auto Automotive Windscreen Windshield Stone Chips Break Smash Repair Replace Glass AutoGlass Kent London South East Sevenoaks Hartley New Ash Green Longfield West Kingsdown Dartford Swanley M25 M26 Gravesend

1. Windscreen replacement

Q: Can I have my windscreen replaced at my home or work address?

A: Yes, Screentek can come to your location either at home, work or a friend’s house.

Q: After having a windscreen replaced can I drive the car straight away?

A: Our technicians will advise that you leave the car stationary for at least one hour to allow the glue to set.

Q: How can I pay for my windscreen replacement?

A: Screentek can take these types of payment: cash, debit/credit card, invoice.

Q: Are the windscreen and repair services guaranteed?

A: All our work is guaranteed. If any windscreen, side or rear window that we have fitted leaks or fails for any reason (other than those beyond our control) we will rectify the problem.

2. Windscreen / glass repair

Q: Are windscreen repairs acceptable for the MOT test?

A: Yes. It is covered in section 6.1 of the test manual.

Q: Are repairs possible if chip damage is in the driver’s view?

A: Repairs are possible in this area, however caution must be expressed if the repair is in the driver’s immediate area of vision.

Q: How much will it cost and will my insurance pay for it?

A: For insurance queries, please contact us directly on 0800 783 4882 or 07799 472 882.

Q: How long do I have to wait before I can drive the car?

A: The car can be driven immediately after the repair is completed.

Q: How strong is the repair to my chipped windscreen?

A: The repair is actually stronger than the undamaged glass.

Q: Is the repair to the windscreen damage permanent?

A: Yes. Once the repair is complete the repair will be permanent.

Q: My insurance policy does not cover for windscreen damage?

A: For insurance queries, please contact us directly on 0800 783 4882 or 07799 472 882.

3. Door glass & heated rear windows

Q: Does Screentek replace door glass?

A: Yes Screentek can replace your door glass.

Q: My car has been broken into and the door has been damaged, can Screentek secure my car?

A: We understand that cars get broken into and sometimes the door frame can be damaged. We will come out to you with a new piece of glass and we will fit the glass into the car to the best of our ability but the technician will advise you if your car is too badly damaged to be secured.

Q: My heated back window has been smashed. Can Screentek replace the heated rear window?

A: Yes, Screentek can replace the heated rear window in the car. We will also connect the heating element so it will be as good as new.

4. Insurance & Body Damage

Q: Does Screentek deal with insurance companies?

A: For insurance queries, please contact us directly on 0800 783 4882 or 07799 472 882.


Q: Can Screentek repair body damage?

A: Unfortunately no. If you have had a accident and need glass replacement you will need to contact the body shop where your car will repaired.

5. Location

Q: Can Screentek come to me?

A: Screentek can come to most locations within the Greater London & Kent areas.